Bolton Spinal Health were recently awarded PPQM. This is The RCC Patient Partnership Quality Mark. This is awarded for Meeting Patient Expectations.
“The Royal College of Chiropractors believes that chiropractic services should be centred on the users of those services. The College supports the delivery of services that are flexible and responsive to the needs of patients, acknowledging them as partners in their own care.”
This view is endorsed by The Royal College of Chiropractors Lay Partnership Group (LPG), a forum that provides a patient and public viewpoint with regard to College business, and develops initiatives to support patient advocacy. The LPG has a number of patient and public representatives, including the Chairman of the Chiropractic Patients Association, as well as chiropractors who work with the group to provide professional advice.
On 28 September 2006, the Group launched a new quality mark for chiropractic practices. This Patient Partnership Quality Mark (PPQM) is awarded to recognise excellence in terms of meeting patient expectations. Practices are required to demonstrate they meet patient expectations in a wide range of areas, as identified by the lay members of the LPG, including the following:
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Accessibility
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Booking systems and out-of-hours cover
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Cleanliness and safety
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Privacy
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Communication
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Patient education
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Record keeping
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Other forms of care offered
Practices are also invited to explain how they undertake other activities to meet patient expectations in ways not envisaged by the LPG.
We gathered all information and submitted this back in November 2022 and we have now been awarded this quality mark which ensures that you our guests are in the right place to receive the best quality care you can receive. We are happy to have received our plaque which can be seen in the photo of James, Nithini, Shi Ying and Joe.
We look forward to working with our guests and improving our guest services in 2023.
